Return policy

At Aishwaryam Foods, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy under the following terms:

1. Eligibility for Returns

We accept returns for most products purchased directly from Aishwaryam Foods. To be eligible for a return:

  • The product must be in its original condition, unopened, and unused.
  • The product must be returned within [insert number] days from the date of delivery.
  • For perishable or food items, returns are only accepted if the product is damaged, defective, or there is an error with the order.

2. Non-returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used food items
  • Gift cards or vouchers
  • Products purchased from third-party retailers or marketplaces

3. How to Return an Item

To initiate a return:

  1. Contact Us: Please email us at [insert email] with your order number, a brief description of the issue, and any relevant photos (e.g., damaged or incorrect items).
  2. Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to return the item.
  3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service for returns.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, we may issue partial refunds for items that are opened, damaged, or returned after the return window has passed.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within [insert number] days of receipt. We will either offer a full refund, send a replacement, or provide an alternative solution, depending on your preference.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Cancellations

Orders can be canceled only before they are shipped. Once your order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item.